Frequently Asked Questions

  • We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we gladly accept returns of unused and undamaged items within 30 days of the original purchase date, subject to the following conditions:|

    Timeframe: Returns must be initiated within 30 days of the purchase date.

    Product Condition: Items must be unused, unworn, and in their original condition, including any tags, packaging, and accessories.

    Proof of Purchase: A receipt or proof of purchase is required for all returns.

    Products marked as final sale.

    • Gift cards or store credit purchases.

    • Customized or personalized items.

    • Perishable goods (if applicable).

  • If your item arrives damaged or defective, please contact us immediately at [Insert Contact Information] with a description and photo of the issue. We will arrange a replacement or refund as appropriate.

  • We are committed to delivering your orders quickly and efficiently. Please review our shipping policy carefully to understand our delivery practices and limitations.

    Shipping Locations:

    1. Continental United States:

      • We ship to addresses within the contiguous United States only.

      • Exclusions: We do not ship to the following locations:

        • Alaska (AK)

        • Hawaii (HI)

        • U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands).

    2. International Shipping:

      • We do not offer international shipping at this time.

    Processing Times:

    • Orders are typically processed within [Insert Timeframe, e.g., 1–2 business days] of receipt, excluding weekends and holidays.

    • Shipping times may vary depending on your location and the shipping method selected at checkout.

    Shipping Methods and Costs:

    • We offer standard ground shipping through [Insert Shipping Carrier, e.g., UPS, FedEx, USPS].

    • Shipping rates are calculated based on the weight and dimensions of your order and will be displayed at checkout.

    Order Tracking:

    Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to [Insert Timeframe, e.g., 24 hours] for tracking updates to become available.

    Undeliverable or Restricted Locations:

    Orders placed with delivery addresses in excluded locations (Alaska, Hawaii, U.S. Territories, or international destinations) will be canceled, and the customer will be notified promptly.

    For any questions or concerns regarding our shipping policy, please contact us at info@wasatchryder.com